Old iOS version

It looks like you may be on iOS.  I put a series of things below:

Try a "soft" reset of your device. Hold down the top button and front button until it powers off. Turn it on again and see if anything changes. This reset does not remove or change any data on your device. Its like turning your PC off and on to reset.

If that does not work.... delete your Word Chums app and reinstall it from the app store. You can log back in with your email or Facebook account you used to set up your Chum account.   This will make sure the Word Chums data is not corrupted.

If doing a soft reset on your device and deleting and reinstalling Word Chums does not stop the crashing most likely you are running a 4.x version of iOS. Apple would recommend you update to their latest version of iOS.  You can do this update in your Apple settings app and it takes a while to run.  iOS is on version 7 but an iPad 1 will only update to 5.1.1     We have tested Word Chums on the iPad 1 with 5.1.1.  and the 3GS with 6.1.3 and those configurations work on our test devices. 

Update directions from Apple Website below:


  1. Ensure that you're using the latest version of iTunes.
  2. Connect your device to your computer using the included USB cable.
  3. After iTunes opens, select your device when it appears in iTunes under Devices.
  4. Click "Check for Update" in the Summary pane to check for available updates. 
  5. If an update is available, iTunes prompts you to download and install the update. Do not disconnect your device until the update has finished.

Note: To update your iOS device, iTunes needs to stay connected to the Internet. If your computer uses your iPhone's Personal Hotspot for its Internet connection, you'll need to update your device wirelessly or connect your computer to another network.

If you are still having problems send us a support message and we will sort it out.

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