AdminPeoplefun (Customer Support Director, or Executive, PeopleFun)

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  1. 49 votes
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    planned  ·  9 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    Hopefully we can add more options for matchmaking in the future. Thanks for the feedback.

  2. 5 votes
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    7 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the info. We will be adding it in a future update.
    We use a standard word list for validation called ENABLE2k. People and Chumbots use the exact same list..except some of the easier Chumbots can’t use parts of the list. It’s used by quite a few games and you can search on it if interested. However it only has words and not definitions. We look definitions up via a service called Wordnik.com which does not have nearly as many definitions. In an upcoming update we are going to research many of the most unusual words and create a list of their definitions we can use in game. Scrabble’s list is copyrighted so we cannot copy it. The link for their list is below in case you are curious.

    If you would like to suggest words to add or delete just send us a support request.

    Thanks for playing…

    Thanks for the info. We will be adding it in a future update.
    We use a standard word list for validation called ENABLE2k. People and Chumbots use the exact same list..except some of the easier Chumbots can't use parts of the list. It's used by quite a few games and you can search on it if interested. However it only has words and not definitions. We look definitions up via a service called Wordnik.com which does not have nearly as many definitions. In an upcoming update we are going to research many of the most unusual words and create a list of their definitions we can use in game. Scrabble's list is copyrighted so we cannot copy it. The link for their list is below in case you are curious.

    If you would like to suggest words to add or delete just send us a support request.

    Thanks for playing and spreading the word!

    This is the link for Scrabble's official list (They have access to an official Scrabble dictionary for definitions):
    http://www.hasbro.com/scrabble-2/en_US/search.cfm

    We see that they have more definitions than Wordnik.com here: (but we can't access it from within Word Chums)
    http://www.thefreedictionary.com/

  3. 27 votes
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    8 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    We are not word researchers and try to match the Websters and Collins Scrabble Dictionaries. Both links are below if you want to check words you have seen in Word Chums.

    We added the definitions as a bonus feature to provide many definitions for the curious. However there are very few sources we can access easily and legally from the app. Currently our definition source is Wordnik.com but its not connected to the validation list and does not have definitions for every word in the Scrabble lists.

    For word validation we try to closely match the Merriam-Webster’s Scrabble and Collin’s Scrabble dictionaries (links below).

    The short answer is if you find a valid word played that is not valid at one of the dictionary links below we will remove the word and we will give you 3,000 coins for finding it. You just need to verify it is not in…

    We use a standard word list for validation called ENABLE2k. People and Chumbots use the exact same list..except some of the easier Chumbots can't use parts of the list. It's used by quite a few games and you can search on it if interested. However it only has words and not definitions. We look definitions up via a service called Wordnik.com which does not have nearly as many definitions. In an upcoming update we are going to research many of the most unusual words and create a list of their definitions we can use in game. Scrabble's list is copyrighted so we cannot copy it. The link for their list is below in case you are curious.

    If you would like to suggest words to add or delete just send us a support request.

    Thanks for playing and spreading the word!

    This is the link for Scrabble's official list (They have access to an official Scrabble dictionary for definitions):
    http://www.hasbro.com/scrabble-2/en_US/search.cfm

    We see that they have more definitions than Wordnik.com here: (but we can't access it from within Word Chums)
    http://www.thefreedictionary.com/

  4. 6 votes
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    2 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    *We do clean out old games after an extended period of time — 7 or 11 days depending on if it is a random game. Games will be auto resigned by the system and whoevers turn it was receives a loss.

  5. 97 votes
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    32 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    Ads are supposed to show every other turn. If you are seeing more let us know at support@peoplefun.com. Videos should only be shown once per day per device. If you see ads that you think are inappropriate or otherwise a problem let us know that as well. We have certain blocks on our accounts with the third party advertisers but millions of ads are shown and we do not see them. Of course the paid upgrade removes ads and adds 1000 bonus coins and allows unlimited play with chumbots.

  6. 14 votes
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    5 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    We do try to keep the dictionary in line with the Collins and Webster’s scrabble dictionaries.

    Quey and Queys are currently valid words on our list. This usually occurs when other words are being formed at the same time that are not valid or there could be a stray tile on the board.

    Full word list details:
    We added the definitions as a bonus feature to provide many definitions for the curious. However there are very few sources we can access easily and legally from the app. Currently our definition source is Wordnik.com but its not connected to the validation list.

    For word validation we try to closely match the Merriam-Webster’s Scrabble dictionary (link to it is below).

    This is the link for Scrabble’s official list (They have access to an official Merriam-Websters Scrabble dictionary for definitions):
    http://www.hasbro.com/scrabble-2/en_US/search.cfm

    The link above does not always let you search all forms…

    We do update the word list regularly. See the status note on this item. If you find words you think should be added send those in to support@peoplefun.com. If they are in the Websters or Collins scrabble dictionaries we will add them.

  7. 89 votes
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    33 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    Pumkin41 - You can tap on any of the names in the leaderboard and scroll down and you will see a Remove option.

    The details in the links highlight how all of this works. If a player does not take their turn before the game is auto-resigned they are credited a loss and the other player is credited a win. 3-4 player games currently are not tracked in stats.

    Check out the links listed on the status of this item to get details on days allowed, auto resigns, removing games, etc.

  8. 16 votes
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    14 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    I put our full word list info below:

    We are not word researchers and try to match the Websters and Collins Scrabble Dictionaries. Both links are below if you want to check words you have seen in Word Chums.

    We added the definitions as a bonus feature to provide many definitions for the curious. However there are very few sources we can access easily and legally from the app. Currently our definition source is Wordnik.com but its not connected to the validation list.

    For word validation we try to closely match the Merriam-Webster’s Scrabble and Collin’s Scrabble dictionaries (links below).

    This is the link for Scrabble’s official list (They have access to an official Merriam-Websters Scrabble dictionary for definitions):
    http://www.hasbro.com/scrabble-2/en_US/search.cfm

    The link above does not always let you search all forms of words and they also need to be checked here:
    http://www.collinsdictionary.com/word-games/scrabble-checker/

    We started with a standard word list…

    We are always open to word suggestions. You can use the Feedback and Support option in game and then send message or email to support@peoplefun.com. We did start with an international list as described in the status on this suggestion but have added words over time.

  9. 12 votes
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    6 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →
  10. 13 votes
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    5 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    Degat...You can download it from the App Store at any time. If you are having issues send an email to support@peoplefun.com

  11. 279 votes
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    29 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    Just as a comment on this topic…Word Chums is designed to be a “turn based” game that people can play whenever they have time. Some people only sit down and play turns every few days and some like to finish a game in one sitting. Its always good to ask your opponent how they would like to play. Telling them to hurry up usually doesn’t go well.

    If you are experiencing lockups or crashes there are two things to try:
    Try a "soft" reset of your device. Hold down the top button and front button until it powers off (Do not slide to poweroff...let it shut down on its own). Turn it on again and see if anything changes. This reset does not remove or change any data on your device. Its like turning your PC off and on to reset.

    If that does not work.... delete your Word Chums app and reinstall it from the app store. You can log back in with your email or Facebook account you used to set up your Chum account. This will make sure the Word Chums data is not corrupted.

    If you are still having problems send us a support message at support@peoplefun.com and we will sort it out.

    If you Resign a game when its your turn it does count as a loss. If you Remove a game when its the other players turn it does not count in the win/loss stats until the game is auto resigned by the system.

  12. 14 votes
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    9 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    If you think a word is missing let us know by using the Feedback and Support button and then Contact us. We will get to most of those inquiries in a day or less.

    In answer to the specific words:

    Jew and Jewish are proper nouns which are not valid in most word games.

    OXTER is a valid word on the word list. This usually occurs when other words are being formed at the same time or tiles are being played along more than one row or column. Every place there are two or more tiles touching must form a valid word. There could also be a stray tile on the board somewhere which will not let it validate any words. You can send a screen shot if you still have the turn. To do a screen shot tap the home button on the front of device and the lock…

    Just left us know specific word suggestions and we will always review them. The best way to submit them is an email to support@peoplefun.com or to use the Support and Feedback button in game and then the send message or contact us option.

  13. 236 votes
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    31 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    You can block any player by tapping their chum and scrolling down to see the block button. You can also decline any game before you play a word by tapping the menu in the top right.

    If you "Remove" a game when its not your turn this does not count as a loss or end the game. If the other player does ever play it will come back on your list. If they don't..the game will be autoresigned as described in the status on this item and the win does to the last one to play a word.

  14. 8 votes
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    10 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    Kinjill summed up the design on the hints pretty well. We played with better hints in original testing and it just wasn't as much fun and they were too much of an advantage. They did all the work for you. In the current form they are often a minichallenge themselves. I've spent days going back by a game where I got a hint but just couldn't quite find it...but then it finally clicks and is fun to find it or even better beat it. Also be sure to tap the Help button in game and read the Strategy tips. One is that the hint gets better when you find some good words first before asking for it.

  15. 18 votes
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    10 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    Resignations register as a loss to the person that resigns or gets autoresigned and as a win to the other player. The game scores will also show up in the leaderboards.

  16. 14 votes
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    5 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    Not sure what "free squares" refers to...that's not something we can identify. As far as the update in general...it adds content for gear, an adjustment to the word average so its based on last 100 words, some options to post to facebook or twitter (just buttons are added...it does not add popups about this).

    In the android version we are working through some issues with the free coins services. We have several 3rd party services that do that and they have problems far more than we would like. In Android players probably do see more ads in the free version because we added additional sources of ad inventory. However it should just match iOS now in which an ad will usually show every other turn.

  17. 218 votes
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    24 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    In regards to your scoring question that really varies greatly by location on the board, whats already played, is one a blank (which is worth zero) ,etc. You can always send screenshots to support@peoplefun.com for specific questions.

    Just in case people don't know it..no tickets are required to play the Chumbots in the Paid version so Chumbot play is unlimited. It also inlcudes 1000 bonus coins and removes ads. If you tap settings (top right on word chums main page) its the first button.

  18. 10 votes
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    18 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    If we were the only word game around we’d be all for deleting a word such as snugly. However, word game aficionados get mad when we don’t allow tournament Scrabble words which Scrabble and Words with Friends and others allow. The Merriam-Websters Scrabble dictionary has the following:

    SNUGLY [10 pts]
    in a snug manner

    We try to closely match the Merriam-Webster’s Scrabble dictionary (link to it is below).

    The short answer is if you see a valid word played that is not found in the Websters Official Scrabble dictionary we will remove the word and we will give you 3,000 coins for finding it. You just need to verify it is not in the Scrabble list before sending it in and send us a screen shot of the word being validated in the game.

    This is the link for Scrabble’s official list (They have access to an official Merriam-Websters Scrabble…

    GUNGE is a valid word on the word list. This usually occurs when other words are being formed at the same time or tiles are being played along more than one row or column. Every place there are two or more tiles touching must form a valid word. You could send a screen shot if you still have the turn.
    To do a screen shot tap the home button on the front of device and the lock button at the top at the same time. This will put a screen shot in your pictures. Go to your pictures app and you can email that picture to support@peoplefun.com.

    Words are automatically validated against the word list before showing a score so the challenge functionality does not apply.

    Words that are usually capitalized..names of places, people, etc. are not valid words. So things like the days of the week, month names, countries etc. are not on the list. Thanks!

    General word list info:

    We use a standard word list for validation called ENABLE2k. People and Chumbots use the exact same list..except some of the easier Chumbots can't use parts of the list. It's used by quite a few games and you can search on it if interested. However it only has words and not definitions. We look definitions up via a service called Wordnik.com which does not have nearly as many definitions. In an upcoming update we are going to research many of the most unusual words and create a list of their definitions we can use in game. Scrabble's list is copyrighted so we cannot copy it. The link for their list is below in case you are curious.

    If you would like to suggest words to add or delete just send us a support request.

    Thanks for playing and spreading the word!

    This is the link for Scrabble's official list (They have access to an official Scrabble dictionary for definitions):
    http://www.hasbro.com/scrabble/en_US/search.cfm

    Sometimes easier to search for Scrabble words here.
    http://www.collinsdictionary.com/word-games/scrabble-checker/

  19. 2 votes
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    2 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    The other players/chumbot's last word and score is always show above their head and the letters on the tiles just played are white instead of black

  20. 196 votes
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    26 comments  ·  Word Chums  ·  Flag idea as inappropriate…  ·  Admin →

    I put our info on the word list below since we are not sure that people read the status on this. Sorry if you are receiving this again. You can remove your votes from this topic to not receive future updates.

    The short answer is we try to closely match the Websters Scrabble valid word list since its been around the longest for Word Games. I put a couple of the definitions for recent words mentioned below. The link to their dictionary is also below.

    HET
    a Hebrew letter

    SAKI [8 pts] , (SAKIS)
    a Japanese liquor

    We use a standard word list for validation called ENABLE2k. People and Chumbots use the exact same list..except some of the easier Chumbots can’t use parts of the list. It’s used by quite a few games and you can search on it if interested. However it only has words and not…

    "Coy" is a valid and common word in the word list. We usually get these reports when more than one word is being formed on the play. There are often many 2 letter words that must be valid as well when playing beside another word.

    Just a reminder that we generally look to the Merriam Websters official Scrabble Dictionary when reviewing words from our list. If its valid for Scrabble tournament play we generally leave it in.
    http://www.hasbro.com/scrabble/en_US/search.cfm

    As an example it has "gorp"
    GORP [7 pts] , (GORPS)

    a snack for quick energy

    Wifes is another word that seems strange to us but it is valid in Scrabble tournaments. It can be found in the official Scrabble dictionary online.

    WIFE [10 pts] , (WIFED/WIFING/WIFES)

    to wive

    Just a reminder we would love for players to send us words that you think should be added or deleted from the master word list. In general...if they are in the Websters Official Scrabble dictionary or in dictionary.com we will add them to the game. If they are not in either of those we will likely delete them. You can post those here or send them to support@peoplefun.com.

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